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 Be Like Water: The Art of Adaptability

One of the most powerful takeaways from the workshop was the concept of “Be Like Water.” This philosophy, popularized by Bruce Lee in the film Enter the Dragon, teaches us about adaptability, fluidity, and resilience. In the context of interpreting, it reminds us to be flexible and responsive—shifting seamlessly to meet the needs of the Deaf consumer, the environment, and the interpreting team.

Bruce Lee famously says:

“Be formless, shapeless, like water. You put water into a cup, it becomes the cup. You put water into a bottle, it becomes the bottle. Water can flow or it can crash. Be water, my friend.”

As interpreters, we strive to “be like water”—adapting to the linguistic and cultural needs of the moment. Whether providing clarification, shifting interpreting modes, or ensuring accuracy through collaboration, this mindset allows us to deliver fluid, dynamic, and effective communication.

 The Power of Teaming: It’s More Than Language Deprivation

A key takeaway from the workshop was the versatility and necessity of Deaf interpreters in a variety of settings—not just when language deprivation is present or sign language users from other countries. While Deaf interpreters are often called in for consumers with limited language proficiency, their expertise enhances accuracy, cultural mediation, and message integrity in numerous scenarios.

 Teaming Models We Explored

We also reviewed several models of teaming that strengthen the interpreting process.

• Consecutive Interpreting Process: The Deaf interpreter receives the message, processes it, and then relays it. All messages consistently go through the CDI.
• Simultaneous Interpreting Process: Both interpreters work in real time, with the Deaf interpreter expressing the message simultaneously.
• Expressive Loop: The Deaf interpreter provides support with only expressive communication.
• Receptive Loop: The Deaf interpreter provides support with only receptive communication.
• Clarification Process: The Deaf interpreter takes on a consultative role, verifying unclear content, ensuring accuracy, and confirming the consumer’s comprehension. The CDI does not interpret the messages consistently but rather pauses to clarify and expand as needed.

 Why Does This Work Matters?

Together, we provide a higher level of service by:
Preserving cultural and linguistic integrity.
Improving message accuracy through real-time feedback and clarification.
Ensuring that Deaf consumers receive communication that reflects their full range of expression and meaning.
Supporting a standard of excellence that goes beyond basic interpretation.

 Continuing the Journey

As we reflect on this workshop, let’s carry the “Be Like Water” philosophy into our daily practice. By remaining flexible, adaptable, and collaborative, we enhance the quality of our services and strengthen the Deaf-Hearing interpreter partnership.

Thank you to everyone who participated and contributed to this enriching experience. We look forward to seeing you at future workshops as we continue to grow and evolve together!

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Why Hitting Decline Helps Everyone

• Clarity for Scheduling – When you hit decline, we immediately know to move on and find coverage elsewhere. This helps us serve our clients efficiently and ensures assignments are filled quickly.
• Less Follow-Up Needed – If we don’t hear from you, we have to assume you may not have seen the request. That means additional follow-ups via email or text, which take time for both you and us.
• No Hard Feelings!– Declining an assignment does NOT mean you are turning down work in general. It simply means you aren’t available for that request.

We Do Make Exceptions for Text Requests

We understand that some interpreters prefer receiving requests via text due to their workflow or email constraints. We do take note of that and will continue to text those interpreters.

The Bottom Line

Don’t be afraid to hit decline! It helps keep our scheduling process smooth, reduces unnecessary follow-ups, and ensures everyone’s time is respected. So the next time you see an availability request that you can’t take, go ahead and hit that button—no worries, no pressure, just clarity!
Thank you for being a valued part of The SOS Agency!

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• Developed a Mentoring Program: We launched a structured mentoring program to connect a seasoned interpreter with newcomers to the field. This initiative fosters knowledge-sharing, builds confidence, and helps interpreters grow in their careers.
• Hosted “What’s Next After the ITP?” Workshop: Designed for interpreting training program (ITP) students and recent graduates, this free workshop offered insights into transitioning from the classroom to a professional interpreting career.

• CART Expansion: We broadened our Communication Access Realtime Translation (CART) services, providing accessibility for more clients in academic, corporate, and community settings.
• VRI On-Demand: We introduced on-demand Video Remote Interpreting (VRI), offering clients immediate access to interpreters for urgent and virtual needs.
• New Contracts: Securing local and federal contracts allowed us to extend our services to even more clients and settings, solidifying our reputation as a trusted partner in the industry.

• Hired new staff members
• Onboarded more interpreters

• Software Transitions: Switching to a new software system—twice—tested our adaptability and resilience.
• Interpreter Shortage: Balancing the rising demand for services amid a nationwide interpreter shortage required creativity and careful planning.

• Continuing to expand our on-demand VRI services and CART services.
• Building stronger partnerships with clients through tailored solutions and ongoing innovation.
• Hosting additional workshops and events to support interpreters and strengthen our community.
• Expanding our mentoring department.

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• Acknowledge Both Parties: When you arrive, introduce yourself to both Deaf and hearing clients. This simple gesture sets a tone of inclusivity and professionalism.
• Address Needs Equally: Remember, both clients deserve your full attention. If questions arise from either side, respond to each with equal respect, keeping all parties engaged in the conversation.

• Establish Your Role as a Neutral Party: It’s essential to explain that your job is to facilitate communication and not to provide advice, express opinions, or act as a mediator. This clarification helps both Deaf and hearing clients understand your role.
• Set the Tone for Interaction: Briefly clarify how you will be working together, particularly if clients are unfamiliar with interpreters. Letting them know what to expect helps build trust and manage expectations.

• Adapt and Be Flexible: If unexpected situations arise—such as a change in location, a schedule delay, or an emotional topic—handle them calmly and with a problem-solving mindset. This adaptability reassures clients and showcases your professionalism.
• Maintain a Positive Attitude: Even in high-stakes or tense situations, a positive attitude goes a long way. Smile, stay composed, and handle each interaction with poise, as this helps foster a more comfortable atmosphere for all parties involved.

• Be Personable, Not Just Professional: Small gestures, like making eye contact, greeting people warmly, or using friendly but respectful language, help put both Deaf and hearing clients at ease.
• Practice Empathy: Imagine the experience from both clients’ perspectives, as it helps you understand their individual needs and adjust your approach accordingly. This sensitivity goes a long way in creating a positive, welcoming atmosphere.

• Be Punctual and Prepared: Arriving on time, well-prepared, and with a professional demeanor shows both clients that they can rely on you. Being dependable establishes trust and leaves a lasting impression.
• Communicate Openly: If adjustments are necessary (like for interpreting preferences or clarifications), don’t hesitate to communicate openly with both clients. This transparency reassures them that their needs are being prioritized.

• Hold Confidentiality as Sacred: Both Deaf and hearing clients need to feel safe in your presence, trusting that their conversations are private. Maintain confidentiality and avoid discussing interpreted information outside of the assignment.
• Act with Integrity: Treat all interactions with honesty and integrity, demonstrating that you value each client’s trust and the profession’s ethical standards.

• Address Client Concerns Promptly: If you sense that a client is confused or uncomfortable, take the initiative to check in with them, ensuring both parties understand the information. Small moments of attentiveness can often resolve issues before they escalate.
• Offer Solutions for Accessibility Challenges: When facing logistical challenges—like seating arrangements for visual clarity or noisy environments—suggest adjustments that could improve accessibility and comprehension for both clients.

• End on a Polished Note: Just as a strong introduction is important, so is a gracious closing. Thank both clients for the opportunity to work with them, and, if appropriate, provide a quick recap or summary to wrap up the session.
• Seek Feedback (if Applicable): If the setting allows, invite constructive feedback from both Deaf and hearing clients. Their perspectives can offer valuable insights on how to further improve your interpreting skills and service delivery.

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1. Evolving Industry Standards: Language and communication styles evolve over time. Legal requirements, new terminologies, and client expectations change too. Regular professional development keeps you ahead of these trends, ensuring that you’re always offering the best service.
2. Boosting Confidence and Competence: Ongoing learning gives interpreters the tools they need to approach a variety of assignments with confidence. Professional development enhances your competence and peace of mind when handling assignments.
3. Enhancing Versatility: As interpreters, we may work in educational, legal, medical, or community settings. The skills required in one domain may not fully transfer to another. Continuing education allows you the ability to confidently handle a wider range of assignments.
4. Networking Opportunities: Workshops and training sessions not only provide new knowledge but also the opportunity to connect with other professionals in the field. Networking opens doors for collaboration, mentorship, and even new career opportunities.
5. Improving Client Satisfaction: Clients expect interpreters to be knowledgeable and efficient. Engaging in professional development ensures you’re providing a service that meets or exceeds industry standards, leading to better client satisfaction and a strong reputation.

.

• Educational Interpreting
• Building Your Brand
• CDI/CHI Teaming

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The Essence of Teaming

Teaming involves more than just dividing the work. It’s about collaboration, support, and creating a cohesive interpreting experience. Here’s how you can foster an environment where you and your partner are truly a team.

1. Establish Clear Communication

Before the assignment begins, have a thorough discussion with your teammate. Discuss preferences, strengths, and areas where each of you might need support. Determine signals for assistance, plan for breaks, and outline how you’ll handle unexpected challenges.

2. Embrace Mutual Support

A strong team operates on mutual support. While one interpreter is actively interpreting, the other should be engaged and ready to provide feed, offer suggestions, and step in if needed. This supportive role is vital in ensuring the accuracy and flow of the interpretation.

Example: If you notice your partner struggling with a term or concept, discreetly provide the necessary sign or clarification. Your subtle support can make a significant difference.

3. Respect and Leverage Strengths

Each interpreter brings unique skills and experiences to the table. Respect these differences and leverage them to enhance the overall interpretation. If your team excels in a particular domain or has a better grasp of certain vocabulary, acknowledge and utilize that expertise.

Tip: Rotate roles regularly to ensure both interpreters are engaged and to share the cognitive load evenly.

4. Interpreters Are Always On

Interpreters should not operate as “on” and “off” interpreters. Both interpreters are always “on,” just in different capacities and roles. While one is actively interpreting, the other is still engaged and ready to support. This ensures a seamless transition and maintains the flow of communication.

5. Help with Logistics

Teaming also involves assisting with the logistical aspects of the job. This can greatly reduce stress and ensure a smooth operation. Here is an example: one interpreter might handle the initial client briefing while the other sets up the interpreting equipment, streamlining the preparation process.

Conclusion

Effective teaming goes beyond splitting a job! Remember,

* interpreters should always be “on,” albeit in different roles.

* Aim to be a cohesive, dynamic duo, not just two interpreters sharing a job.

* Always assess the necessity of teaming and communicate with your agency to make the best use of your skills and resources.

*Be the team you would want!

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