Why Is There an Interpreter Shortage?

The shortage of qualified interpreters is a nationwide issue. Several factors contribute to this challenge:

• Increased Demand: As accessibility awareness grows, more organizations recognize the importance of qualified interpreters, increasing the need for services.
• Limited Interpreter Pool: Becoming a skilled interpreter takes years of training and experience, and the number of certified professionals isn’t keeping pace with demand.
• High Specialization Needs: Some settings—such as medical, legal, and mental health—require interpreters with specialized knowledge, making last-minute coverage even more difficult.

How You Can Help

We are committed to serving our clients, even on short notice, but we encourage you to submit your interpreter requests as early as possible. This helps ensure:

• Interpreter Availability: The earlier you request, the better chance we have of securing the best interpreter for your needs.
• The Right Match: Advanced notice allows us to provide an interpreter with the appropriate skill set for your specific setting.
• Seamless Service: Avoid delays and last-minute stress by planning ahead whenever possible.

Our Commitment to You

Even with the growing demand, The SOS Agency remains dedicated to providing top-notch service. We continue to expand our network of highly skilled interpreters and prioritize urgent requests when life happens unexpectedly. Your communication needs matter to us, and we will always do our best to accommodate you.

 Need an interpreter? Submit your request today!

 Request online: thesosagency.com/request-services/

 Email us: [email protected]

Thank you for trusting The SOS Agency—we’re here to serve you!

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Why Hitting Decline Helps Everyone

• Clarity for Scheduling – When you hit decline, we immediately know to move on and find coverage elsewhere. This helps us serve our clients efficiently and ensures assignments are filled quickly.
• Less Follow-Up Needed – If we don’t hear from you, we have to assume you may not have seen the request. That means additional follow-ups via email or text, which take time for both you and us.
• No Hard Feelings!– Declining an assignment does NOT mean you are turning down work in general. It simply means you aren’t available for that request.

We Do Make Exceptions for Text Requests

We understand that some interpreters prefer receiving requests via text due to their workflow or email constraints. We do take note of that and will continue to text those interpreters.

The Bottom Line

Don’t be afraid to hit decline! It helps keep our scheduling process smooth, reduces unnecessary follow-ups, and ensures everyone’s time is respected. So the next time you see an availability request that you can’t take, go ahead and hit that button—no worries, no pressure, just clarity!
Thank you for being a valued part of The SOS Agency!

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• Modifying existing facilities to make them accessible, such as installing ramps or widening doorways.
• Providing accessible parking spaces or signage.
• Purchasing equipment or services that improve accessibility, such as adaptive technology or specialized software for employees or customers.
• Hiring interpreters for communication with customers who are deaf or hard of hearing.

• If your business has expenses up to $250,000, you can receive a maximum credit of $10,250.
• The credit is 25% of the first $10,000 of qualifying expenses, for a total of up to $2,500.
• For businesses with gross receipts of less than $250,000, the total amount of expenses eligible for the credit may be increased.

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• Developed a Mentoring Program: We launched a structured mentoring program to connect a seasoned interpreter with newcomers to the field. This initiative fosters knowledge-sharing, builds confidence, and helps interpreters grow in their careers.
• Hosted “What’s Next After the ITP?” Workshop: Designed for interpreting training program (ITP) students and recent graduates, this free workshop offered insights into transitioning from the classroom to a professional interpreting career.

• CART Expansion: We broadened our Communication Access Realtime Translation (CART) services, providing accessibility for more clients in academic, corporate, and community settings.
• VRI On-Demand: We introduced on-demand Video Remote Interpreting (VRI), offering clients immediate access to interpreters for urgent and virtual needs.
• New Contracts: Securing local and federal contracts allowed us to extend our services to even more clients and settings, solidifying our reputation as a trusted partner in the industry.

• Hired new staff members
• Onboarded more interpreters

• Software Transitions: Switching to a new software system—twice—tested our adaptability and resilience.
• Interpreter Shortage: Balancing the rising demand for services amid a nationwide interpreter shortage required creativity and careful planning.

• Continuing to expand our on-demand VRI services and CART services.
• Building stronger partnerships with clients through tailored solutions and ongoing innovation.
• Hosting additional workshops and events to support interpreters and strengthen our community.
• Expanding our mentoring department.

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• Brief the Interpreter: If possible, provide interpreters with background information and an overview of the content they’ll be interpreting. This could include topics, names, specialized vocabulary, or any unique cultural aspects relevant to the conversation.
• Provide Materials: Any agendas, presentations, or documents that will be discussed should be shared with the interpreter ahead of time. This preparation allows them to anticipate complex concepts and industry-specific terminology.

• Keep a Steady Pace: Speak at a moderate pace that the interpreter can keep up with. Pause slightly between sentences or ideas, especially if you’re covering complex topics.
• Avoid Over-Simplifying: It’s important to maintain the natural flow of your speech, as oversimplifying or changing your language can impact the interpreter’s accuracy.

• Maintain Direct Communication: When speaking, face and look directly at the person or audience you’re addressing. This encourages a more natural interaction between you and the audience.
• Speak in First Person: Using phrases like “I recommend…” rather than “Tell them I recommend…” is more effective and helps create an authentic, fluid exchange.

• Check for Understanding: Periodically pause to ensure that the interpreter and your audience are following along, especially during long discussions. This gives the interpreter a chance to ask for clarification if needed.
• Encourage Questions: If an interpreter needs to clarify something, it’s usually to ensure the highest accuracy. Allowing questions strengthens the quality of interpretation and promotes a smoother exchange.
• Respect Processing Time: Some interpretations require additional time for the interpreter to process and communicate your message. Brief pauses after key points.

• Allow for Pauses and Adjustments: Keep in mind that interpretation isn’t always instantaneous. Some languages or topics may require extra processing time to ensure the interpretation is clear and accurate.
• Adapt as Needed: If the interpreter suggests a change in pace or approach, work with them. They’re skilled in identifying what’s necessary to deliver your message effectively.

• Acknowledge Professional Boundaries: Interpreters are bound by a code of ethics that requires confidentiality, impartiality, and accuracy. Respecting their professional boundaries, including any confidentiality limitations, is essential for a trusted partnership.
• Value Their Input: Experienced interpreters can often provide insights into cultural considerations that might enhance communication. Being open to their guidance fosters a more successful interaction.

• Choose an Accessible Setup: Ensure that the interpreter has a clear line of sight to both you and the audience, especially in settings where ASL is used. Good lighting and minimal visual distractions also support effective communication.

• Summarize Key Points: Before ending, summarize main points to reinforce the message. This also gives the interpreter a chance to catch any last-minute clarifications or questions.
• Allow for Follow-Up: If additional questions arise after the meeting or session, let participants know if follow-up communication is an option. This can help ensure everyone fully understands the key takeaways.

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• Acknowledge Both Parties: When you arrive, introduce yourself to both Deaf and hearing clients. This simple gesture sets a tone of inclusivity and professionalism.
• Address Needs Equally: Remember, both clients deserve your full attention. If questions arise from either side, respond to each with equal respect, keeping all parties engaged in the conversation.

• Establish Your Role as a Neutral Party: It’s essential to explain that your job is to facilitate communication and not to provide advice, express opinions, or act as a mediator. This clarification helps both Deaf and hearing clients understand your role.
• Set the Tone for Interaction: Briefly clarify how you will be working together, particularly if clients are unfamiliar with interpreters. Letting them know what to expect helps build trust and manage expectations.

• Adapt and Be Flexible: If unexpected situations arise—such as a change in location, a schedule delay, or an emotional topic—handle them calmly and with a problem-solving mindset. This adaptability reassures clients and showcases your professionalism.
• Maintain a Positive Attitude: Even in high-stakes or tense situations, a positive attitude goes a long way. Smile, stay composed, and handle each interaction with poise, as this helps foster a more comfortable atmosphere for all parties involved.

• Be Personable, Not Just Professional: Small gestures, like making eye contact, greeting people warmly, or using friendly but respectful language, help put both Deaf and hearing clients at ease.
• Practice Empathy: Imagine the experience from both clients’ perspectives, as it helps you understand their individual needs and adjust your approach accordingly. This sensitivity goes a long way in creating a positive, welcoming atmosphere.

• Be Punctual and Prepared: Arriving on time, well-prepared, and with a professional demeanor shows both clients that they can rely on you. Being dependable establishes trust and leaves a lasting impression.
• Communicate Openly: If adjustments are necessary (like for interpreting preferences or clarifications), don’t hesitate to communicate openly with both clients. This transparency reassures them that their needs are being prioritized.

• Hold Confidentiality as Sacred: Both Deaf and hearing clients need to feel safe in your presence, trusting that their conversations are private. Maintain confidentiality and avoid discussing interpreted information outside of the assignment.
• Act with Integrity: Treat all interactions with honesty and integrity, demonstrating that you value each client’s trust and the profession’s ethical standards.

• Address Client Concerns Promptly: If you sense that a client is confused or uncomfortable, take the initiative to check in with them, ensuring both parties understand the information. Small moments of attentiveness can often resolve issues before they escalate.
• Offer Solutions for Accessibility Challenges: When facing logistical challenges—like seating arrangements for visual clarity or noisy environments—suggest adjustments that could improve accessibility and comprehension for both clients.

• End on a Polished Note: Just as a strong introduction is important, so is a gracious closing. Thank both clients for the opportunity to work with them, and, if appropriate, provide a quick recap or summary to wrap up the session.
• Seek Feedback (if Applicable): If the setting allows, invite constructive feedback from both Deaf and hearing clients. Their perspectives can offer valuable insights on how to further improve your interpreting skills and service delivery.

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• Adapting to Industry Changes: Our commitment to regular professional development ensures that our interpreters are always up-to-date, offering you the most accurate and relevant services.
• Increased Confidence and Expertise: Professional development empowers our interpreters to handle a wide variety of assignments with confidence. Whether it’s a complex legal case or a sensitive medical consultation, they bring enhanced expertise, ensuring smooth communication and peace of mind for you and your team.
• Versatile Service Across Multiple Fields: We serve clients across diverse sectors, including education, healthcare, and business. Our interpreters receive specialized training in these areas, so they can provide tailored services that meet your specific needs. This versatility is key to ensuring that no matter the context, you’re receiving top-tier service.
• Commitment to Excellence: Clients expect interpreters to not only be skilled but also efficient and knowledgeable about the latest industry trends. At The SOS Agency, we prioritize professional development so that every interpreter we send to you delivers services that exceed your expectations, ensuring client satisfaction.

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1. Evolving Industry Standards: Language and communication styles evolve over time. Legal requirements, new terminologies, and client expectations change too. Regular professional development keeps you ahead of these trends, ensuring that you’re always offering the best service.
2. Boosting Confidence and Competence: Ongoing learning gives interpreters the tools they need to approach a variety of assignments with confidence. Professional development enhances your competence and peace of mind when handling assignments.
3. Enhancing Versatility: As interpreters, we may work in educational, legal, medical, or community settings. The skills required in one domain may not fully transfer to another. Continuing education allows you the ability to confidently handle a wider range of assignments.
4. Networking Opportunities: Workshops and training sessions not only provide new knowledge but also the opportunity to connect with other professionals in the field. Networking opens doors for collaboration, mentorship, and even new career opportunities.
5. Improving Client Satisfaction: Clients expect interpreters to be knowledgeable and efficient. Engaging in professional development ensures you’re providing a service that meets or exceeds industry standards, leading to better client satisfaction and a strong reputation.

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• Educational Interpreting
• Building Your Brand
• CDI/CHI Teaming

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