As 2024 draws to a close, The SOS Agency reflects on some incredible milestones. Here’s a look back at what we achieved together in this remarkable year.
Celebrating 5 Years of Impact
In 2024, we marked five years in business with an unforgettable celebration. We hosted an event for our interpreters, clients, and customers to honor their unwavering trust and partnership. This milestone wasn’t just about longevity—it was about recognizing the collective effort that’s fueled our success and the vibrant community we’ve built together.
Empowering the Next Generation of Interpreters
This year, we expanded our commitment to shaping the future of interpreters:
- Developed a Mentoring Program: We launched a structured mentoring program to connect a seasoned interpreter with newcomers to the field. This initiative fosters knowledge-sharing, builds confidence, and helps interpreters grow in their careers.
- Hosted “What’s Next After the ITP?” Workshop: Designed for interpreting training program (ITP) students and recent graduates, this free workshop offered insights into transitioning from the classroom to a professional interpreting career.
Driving Diversity and Inclusion
Since 2020, we have proudly funded BIPOC interpreters to take their national interpreting exam. This initiative reflects our dedication to increasing representation and opportunity in the interpreting field. We believe that diversity enriches our profession and strengthens our ability to serve diverse communities.
Expanding Services and Reach
This year brought significant growth in our service offerings:
- CART Expansion: We broadened our Communication Access Realtime Translation (CART) services, providing accessibility for more clients in academic, corporate, and community settings.
- VRI On-Demand: We introduced on-demand Video Remote Interpreting (VRI), offering clients immediate access to interpreters for urgent and virtual needs.
- New Contracts: Securing local and federal contracts allowed us to extend our services to even more clients and settings, solidifying our reputation as a trusted partner in the industry.
Welcoming New Talent
To meet the growing demand for our services, we:
-
Hired new staff members
-
Onboarded more interpreters
Overcoming Challenges
Growth doesn’t come without its hurdles, and 2024 was no exception:
-
Software Transitions: Switching to a new software system—twice—tested our adaptability and resilience.
-
Interpreter Shortage: Balancing the rising demand for services amid a nationwide interpreter shortage required creativity and careful planning.
Looking Ahead to 2025
As we step into 2025, we are more excited than ever for what’s to come:
- Continuing to expand our on-demand VRI services and CART services.
- Building stronger partnerships with clients through tailored solutions and ongoing innovation.
-
Hosting additional workshops and events to support interpreters and strengthen our community.
-
Expanding our mentoring department.
Thank You for Being Part of Our Journey
To our interpreters: Each time you accept an assignment, you make our mission possible.
To our clients and customers: Your trust inspires us to push boundaries and deliver excellence.
To our staff: Your passion and hard work drive our success.
To our clients and customers: Your trust inspires us to push boundaries and deliver excellence.
To our staff: Your passion and hard work drive our success.
Thank you for an unforgettable 2024. Here’s to a bright future ahead—together!
