Why Booking the Right Timeframe Matters More Than You Think
When scheduling an interpreter or CART services, it can be tempting to book the shortest time possible—especially when trying to manage budgets or tight schedules. But here’s what many don’t realize: Under booking time can actually create more disruption, not less. 1. Appointments Don’t Always Go as Planned In real-world settings: Medical appointments run […]
Why Confidentiality Matters in Interpreting Services for Your Business
When your organization brings in an interpreter, you’re doing more than facilitating communication—you’re inviting a professional into conversations that may involve sensitive, personal, or legally protected information. Confidentiality is not just a best practice in interpreting—it is a critical standard that protects your clients, your organization, and the integrity of every interaction. What Confidentiality […]
What Is CART — and When Should Organizations Use It?
When people think about communication access, sign language interpreting is often the first solution that comes to mind. While interpreting is essential in many situations, it is not the only option available. For individuals who rely on written English, Communication Access Realtime Translation (CART) can be the most effective form of access. Understanding when to use […]
What Businesses Get Wrong About ASL Interpreting (And How to Fix It in 2026)
As organizations strengthen their commitment to diversity, equity, and inclusion, ASL interpreting services are a critical part of creating accessible workplaces and events. However, many businesses still misunderstand what effective American Sign Language interpreting requires. At The SOS Agency, we regularly work with organizations that have the right intentions—but common misunderstandings. The good news? These mistakes are […]
Closing Out 2025: A Year of Evolution in Communication Access
As 2025 comes to a close, we find ourselves reflecting on what this year revealed about the state of communication access. We also reflect on the role The SOS Agency continues to play within it. Closing Out 2025: A Year of Evolution in Communication Access is a fitting way to describe the journey and focus […]
A Thanksgiving Message to Our Valued Customers
From The SOS Agency This month we are celebrating A Season of Gratitude. As we approach Thanksgiving, we want to pause and express our deepest gratitude to every school district, hospital, corporation, nonprofit, and community partner who entrusts The SOS Agency with your interpreting and CART needs. Your partnership means more than you know. Every […]
Six Years of Service, Growth, and Gratitude — The SOS Way
As 2025 comes to a close, The SOS Agency proudly celebrates six incredible years in business — six years of connection, service, and community. We want to say thank you for choosing The SOS Agency and being an important part of our journey. What began as a small, hush-hush agency unsure of what the future might […]
Understanding the Interpreter’s Role: It’s the Client’s “Voice”
When working with an interpreter, it’s important to remember one key truth: you are hearing the individual, not the interpreter. Understanding the Interpreter’s Role: It’s the Client’s “Voice” makes all the difference in effective communication. In every interaction, always keep in mind: It’s the Client’s “Voice” guiding the conversation. An interpreter’s role is not to […]
The SOS Way: How a Simple Phrase Became Our Standard
It all started in what was supposed to be a regular staff meeting. We were talking about how we approach assignments—how we are double checking our work, reaching out to interpreters for feedback, building great rapport with our customers, and how thinking ahead, checking details, and making sure the experience is seamless are all key to […]
The Hidden Heroes Behind The Scenes
At The SOS Agency, making language access smooth and dependable isn’t an accident—it’s the result of tireless work by our scheduling team. They are much more than schedulers. Our scheduling team are truly the Heroes Behind The Scenes. They are the unsung champions ensuring every assignment is handled with precision, care, and a deeply personal touch. Without […]