Closing Out 2025: A Year of Evolution in Communication Access
As 2025 comes to a close, we find ourselves reflecting on what this year revealed about the state of communication access. We also reflect on the role The SOS Agency continues to play within it. Closing Out 2025: A Year of Evolution in Communication Access is a fitting way to describe the journey and focus […]
A Thanksgiving Message to Our Valued Customers
From The SOS Agency This month we are celebrating A Season of Gratitude. As we approach Thanksgiving, we want to pause and express our deepest gratitude to every school district, hospital, corporation, nonprofit, and community partner who entrusts The SOS Agency with your interpreting and CART needs. Your partnership means more than you know. Every […]
Six Years of Service, Growth, and Gratitude — The SOS Way
As 2025 comes to a close, The SOS Agency proudly celebrates six incredible years in business — six years of connection, service, and community. We want to say thank you for choosing The SOS Agency and being an important part of our journey. What began as a small, hush-hush agency unsure of what the future might […]
Understanding the Interpreter’s Role: It’s the Client’s “Voice”
When working with an interpreter, it’s important to remember one key truth: you are hearing the individual, not the interpreter. Understanding the Interpreter’s Role: It’s the Client’s “Voice” makes all the difference in effective communication. In every interaction, always keep in mind: It’s the Client’s “Voice” guiding the conversation. An interpreter’s role is not to […]
The SOS Way: How a Simple Phrase Became Our Standard
It all started in what was supposed to be a regular staff meeting. We were talking about how we approach assignments—how we are double checking our work, reaching out to interpreters for feedback, building great rapport with our customers, and how thinking ahead, checking details, and making sure the experience is seamless are all key to […]
The Hidden Heroes Behind The Scenes
At The SOS Agency, making language access smooth and dependable isn’t an accident—it’s the result of tireless work by our scheduling team. They are much more than schedulers. Our scheduling team are truly the Heroes Behind The Scenes. They are the unsung champions ensuring every assignment is handled with precision, care, and a deeply personal touch. Without […]
Why You’re Seeing More Interpreter Teams—And Why That’s a Good Thing
If your organization regularly hires sign language interpreters, you may have recently noticed a trend: more requests for team interpreting instead of just one interpreter. You might be asking: Why do we need two interpreters for one session? Is this really necessary—or just a preference? What’s driving this change? The answer is both practical and critical: […]
Why I Still Show Up to Assignments (And What That Means for You)
As the owner of The SOS Agency, you’d think most of my days are spent behind a desk managing schedules, contracts, and strategy. And while that’s true to an extent, what might surprise you is that I still regularly accept interpreting assignments myself. Why? Because I love it. Because I believe in it. And because […]
The Power of Deaf and Hearing Interpreter Teaming: Enhancing Access Through Collaboration
On March 22nd, The SOS Agency hosted a powerful workshop focused on Deaf and Hearing Interpreter teaming. This session highlighted how collaboration between Deaf and hearing interpreters enhances communication accuracy, cultural mediation, and overall accessibility. 🤝 Why Deaf and Hearing Interpreter Teaming Matters for Your Business While many people assume that Deaf interpreters are only necessary when language deprivation is present, […]
The Interpreter Shortage Is Real!
At The SOS Agency, we take pride in our ability to provide interpreters at a moment’s notice. We understand that life doesn’t always go as planned—especially in medical and mental health settings, where urgent needs arise without warning. However, as the demand for interpreters continues to grow, securing services in advance is more important than […]