2025: The Year We Reimagined the Interpreter Experience
This year revealed something powerful: interpreting is changing, and interpreters deserve agencies that change with it. ASL Interpreting Reimagined means embracing these changes and redefining what it means to serve our communities. In 2025, The SOS Agency focused on elevating the experience of working with us—beyond just scheduling assignments. We invested in clearer communication, new points of […]
🍁🧡 Happy Thanksgiving to Our Incredible SOS Interpreters & CART Providers! 🧡🍁
As we pause to reflect this Thanksgiving, our hearts are full of gratitude for each and every one of you. Your dedication, professionalism, and compassion are the heartbeat of The SOS Agency. Day after day, you show up with excellence- supporting students, patients, families, and professionals across Georgia and virtually. Thank you for: 👐 Your […]
Six Years Strong — Because of You
Six years. That’s how long The SOS Agency has been growing, learning, and serving — and we couldn’t have done it without you. This milestone is truly a celebration of teamwork for everyone involved. What started as a small, hush-hush interpreting agency in Atlanta has grown into a reputable company known by schools, hospitals, nonprofit organizations […]
Staying in Our Lane
As interpreters, we have one of the most important jobs in the room: to provide full and accurate communication access. That means carrying not only the words, but also the tone, urgency, and emotions of the patient. If a patient expresses fear, we carry that fear. If they indicate calmness, we carry that too. But […]
The SOS Way: How a Simple Phrase Became Our Standard
It all started in what was supposed to be a regular staff meeting. We were talking about how we approach assignments—how we are double checking our work, reaching out to interpreters for feedback, building great rapport with our customers, and how thinking ahead, checking details, and making sure the experience is seamless are all key to […]
The Unseen Work: So Much More Than Schedulers
When people think of a scheduler, they often picture someone assigning names to slots. But if that’s all you see, you’ve missed the real magic. At The SOS Agency, our scheduling team does far more than “plug and play.” They are the pulse behind hundreds of moving pieces. They are coordinators, problem-solvers, relationship builders, and much […]
Interpreter Fatigue and Burnout: Recognizing It and Combating It Before It Takes Over
Being an interpreter—whether you’re working in education, healthcare, legal settings, or community assignments—is a deeply rewarding yet mentally and physically demanding profession. You are the bridge between worlds, ensuring equal access, cultural understanding, and communication. But even bridges need regular maintenance to stay strong. Fatigue and burnout are real and growing concerns in the interpreting field. […]
Still in the Field—and That’s My Superpower
One of the most rewarding parts of my journey is that I get to wear two hats: agency owner and interpreter. And I love both. Running The SOS Agency is a passion, but staying connected to the work—showing up to assignments, standing alongside Deaf clients, and ensuring communication flows—is just as meaningful to me. Being an interpreter […]
Be Like Water: The Power of Deaf and Hearing Interpreter Teaming
On March 22nd, we had the privilege of hosting an insightful workshop focused on Deaf and Hearing Interpreter teaming, presented by Jeremy Quiroga, CDI. It was a fantastic opportunity to strengthen our skills, expand our knowledge, and reflect on the essential collaboration between Deaf and hearing interpreters. 🌊 Be Like Water: The Art of Adaptability One of the most […]
PSA: Don’t Be Afraid to Hit Decline!
At The SOS Agency, we completely understand that interpreters have busy schedules. When we send out availability requests, we know that you may not always be available—and that’s okay! However, we’ve heard from many interpreters that they hesitate to hit “Decline” because they fear it sends a negative message to the agency. Let us be […]