At The SOS Agency, we completely understand that interpreters have busy schedules. When we send out availability requests, we know that you may not always be available—and that’s okay! However, we’ve heard from many interpreters that they hesitate to hit “Decline” because they fear it sends a negative message to the agency. Let us be clear: it doesn’t! In fact, we prefer you to hit decline rather than leaving us wondering if you’ve seen the email, which leads to follow-ups via text.
Why Hitting Decline Helps Everyone
- Clarity for Scheduling – When you hit decline, we immediately know to move on and find coverage elsewhere. This helps us serve our clients efficiently and ensures assignments are filled quickly.
- Less Follow-Up Needed – If we don’t hear from you, we have to assume you may not have seen the request. That means additional follow-ups via email or text, which take time for both you and us.
- No Hard Feelings!– Declining an assignment does NOT mean you are turning down work in general. It simply means you aren’t available for that request.
We Do Make Exceptions for Text Requests
We understand that some interpreters prefer receiving requests via text due to their workflow or email constraints. We do take note of that and will continue to text those interpreters.
The Bottom Line
Don’t be afraid to hit decline! It helps keep our scheduling process smooth, reduces unnecessary follow-ups, and ensures everyone’s time is respected. So the next time you see an availability request that you can’t take, go ahead and hit that button—no worries, no pressure, just clarity!
Thank you for being a valued part of The SOS Agency!
