Resources

You can request an interpreter by filling out our online request form, emailing us at info@thesosagency.com, or calling us at 866-414-3555. Please provide details such as the date, time, location, and nature of the event or appointment.

Our interpreters are certified and qualified highly trained professionals with extensive experience in various settings. We ensure quality by evaluating their performance, providing ongoing training opportunities, and matching interpreters to assignments based on their expertise and the specific needs of the event or situation.

We provide a range of American Sign Language (ASL) interpreting services, including on-site interpreting for meetings, conferences, medical appointments, legal settings, concerts, and educational settings, as well as video remote interpreting (VRI) for virtual settings. We also offer CART services, translation services, and transcription services. If you don’t see the service you are looking for, just ask!

We are headquartered in Atlanta, but we provide services nation-wide. 

The SOS Agency was born out of a desire to meet the needs of the Deaf and Hard of Hearing community, especially shot-notice interpreting requests. For urgent needs, contact us as soon as possible by phone or email. We will do our best to provide an interpreter.

We require a 48 hour notice for cancellations to avoid a cancellation fee. If you need to cancel or reschedule, please notify us as soon as possible. For more details on our cancellation policy and associated fees, please contact us directly.

We accept payment via check, credit card (with a processing fee), and ACH.

Our rates vary depending on the type of service, duration, and location. We offer transparent pricing and can provide a detailed quote upon request. Payment policies include options for invoicing, credit card payments, and other arrangements. For more information about rates and payment options, please contact us directly.

If you have any questions or concerns about billing services, please contact us directly at invoices@thesosagency.com. We will review and address any discrepancies promptly.

Yes, we offer interpreting services for social settings such as wedding, funerals, family reunions, etc.

Yes, many of our interpreters have specialized training and experience in various fields, including medical, legal, educational, and technical areas. When making a request, let us know if you require an interpreter with expertise in a specific field, and we will match you with someone who meets those needs.

Our interpreters primarily specialize in American Sign Language (ASL) and English. However, if your situation involves a different spoken language or dialect alongside ASL, we will make every effort to coordinate with additional language services to meet your needs. Please specify your requirements when making a request so we can arrange the appropriate services.