Privacy Policy

Who we are

The SOS Agency ("we", "us", "our") operates this website and provides ASL interpreting, CART captioning, translation and transcription services. Our mailing address is 80 Seven Hills Blvd, Suite 101 #567, Dallas, GA 30132.

Information we collect

Information you give us

When you submit a contact form, request a service, apply for a position, or correspond with us by email or phone, we collect information you choose to share, typically name, email address, phone number, organization, and the content of your message.

Information collected automatically

Our hosting provider records standard server logs (IP address, user agent, request timestamps) for operational and security purposes (rate limiting, abuse detection). These logs are retained for a limited period.

Cookies and similar technologies

We use a small number of cookies, all functional:

• sos_oauth_state, a short-lived (10 minutes), HTTP-only cookie used only when an authorized editor signs in to our content management system. Not used for visitors.
• sos_cf_counter, a one-hour, HTTP-only cookie used to throttle repeated submissions of the contact form (anti-spam). Stores only a small counter, no personal data.

How we use information

We use information to:

• Respond to your inquiries and deliver services you request
• Coordinate assignments with interpreters and CART providers
• Process payments and meet legal and accounting obligations
• Send transactional communications (assignment confirmations, billing)
• Improve our website and services

Information sharing

We do not sell, rent or trade personal information. We share information only with:

• Interpreters and CART providers assigned to your request (limited to what is necessary for the assignment)
• Trusted service providers (payment processors, hosting, email delivery) under confidentiality obligations
• Government or law-enforcement agencies when required by law

How we protect information

Our website is served over HTTPS with strict transport security. Payment transactions are handled by PCI-compliant processors. Editor access to our content management system requires GitHub OAuth and is limited to authorized personnel. We retain personal information only as long as necessary for service delivery and applicable legal obligations.

Your rights

You may request access to, correction of, or deletion of your personal information by contacting info@thesosagency.com. Some requests may be subject to legal exceptions (for example, records we must retain for tax or accounting purposes).

Children

The SOS Agency does not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Changes to this policy

We may update this privacy policy from time to time. The "Effective" date above will reflect the date of the most recent revision. Material changes will be communicated through this page.

Contact

Questions about this privacy policy can be directed to info@thesosagency.com or by mail to 80 Seven Hills Blvd, Suite 101 #567, Dallas, GA 30132.