Meet Our CART Lead: Strengthening Access Through Experience
At The SOS Agency, growth isn't just about offering more services. It's about making sure the right people are leading them.
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Access, in plain language.
Practical guidance for the people who book interpreting, the community we serve, and the interpreters who do the work. No jargon walls, just what's useful.
What you'll find
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For institutions and clients
How to plan, request and get the most from interpreting and CART, compliance, logistics and the questions worth asking before you book.
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For the Deaf and hard-of-hearing community
Your rights, your access, and the conversations that matter, written for you, with you in mind.
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For interpreters
Craft, certification and career, including paths, standards and the scholarship.
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Stories from the field
The moments, the people and the partnerships behind the work.
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Interpreter Preferences: Why Sharing Them Early Matters
When requesting interpreting services, there are many details that help us create the right match - date, time, location, type of appointment, communication needs, and, when available, consumer preferences.
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The Balancing Act of Consumer Preference
Consumer preference is an important part of interpreting services - and it can also be one of the more sensitive parts of our work.
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Something Big Is Coming.
Over the past few months, we’ve been quietly rolling out a refreshed brand that better reflects who The SOS Agency is today—and where we’re headed next...
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New Look. Same Commitment.
While our look may be evolving, one thing remains exactly the same: Our commitment to providing responsive, reliable, relationship-driven language access services...
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Representing the Agency That Sent You
As interpreters, we often build wonderful relationships with the people we serve. Customers appreciate our work, ask for us by name, and sometimes even request our contact information so they can reach out directly in the future...
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Why We Love Preferred Provider Requests
One of our favorite things to hear from customers is: "Can we request the same interpreter again?" Absolutely.
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Understanding Cancellation Policies: Why They Exist
We understand that schedules change, meetings get moved, appointments are rescheduled, and unexpected situations arise. At The SOS Agency, we always try to be as flexible and accommodating as possible...
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When One Cancellation Affects Many People
At The SOS Agency, we understand that interpreters are human first. We know that there are times when a cancellation is unavoidable...
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Why Booking the Right Timeframe Matters More Than You Think
Under-booking interpreter time may feel efficient, but it usually leads to interruptions and incomplete communication. Why proper timeframes protect every party in the room.
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