When One Cancellation Affects Many People
At The SOS Agency, we understand that interpreters are human first. We know that there are times when a cancellation is unavoidable...
Read post →Insights
Access, in plain language.
Practical guidance for the people who book interpreting, the community we serve, and the interpreters who do the work. No jargon walls, just what's useful.
-
-
Why Booking the Right Timeframe Matters More Than You Think
Under-booking interpreter time may feel efficient, but it usually leads to interruptions and incomplete communication. Why proper timeframes protect every party in the room.
Read post → -
When an Assignment Runs Over: How to Navigate It Professionally
When assignments run over and you have another commitment, timing becomes critical. How to handle the situation with care and integrity, without compromising the next client.
Read post → -
Why Confidentiality Matters in Interpreting Services for Your Business
Confidentiality in interpreting protects clients, organizations, and the integrity of every interaction, across healthcare, education, legal, and corporate settings.
Read post → -
Why Interpreters Should Be Careful Saying: "I've Worked With This Client Before"
Confirming prior interactions with a client can breach confidentiality even when no details are shared. Why neutrality and discretion start with the basics.
Read post → -
Expanding CART Services at The SOS Agency: A Message to Our Vendor Community
The SOS Agency is expanding its Communication Access Realtime Translation (CART) services to meet growing demand while continuing to prioritize ASL interpreting.
Read post → -
What Is CART, and When Should Organizations Use It?
Onsite in the room
Read post → -
What Businesses Get Wrong About ASL Interpreting (And How to Fix It in 2026)
As organizations strengthen their commitment to diversity, equity, and inclusion, ASL interpreting services are a critical part of creating accessible…
Read post → -
What the Agency Handles So You Can Do the Work
Interpreting agencies are often misunderstood as organizations that simply fill requests. In reality, placement is only one part of a much larger system…
Read post → -
2025: The Year We Reimagined the Interpreter Experience
This year revealed something powerful: interpreting is changing, and interpreters deserve agencies that change with it. ASL Interpreting Reimagined means…
Read post →