Insights
Practical guidance for the people who book interpreting, the community we serve, and the interpreters who do the work. No jargon walls, just what's useful.
As interpreters, we often build wonderful relationships with the people we serve. Customers appreciate our work, ask for us by name, and sometimes even request our contact information so they can reach out directly in the future...
Read post →One of our favorite things to hear from customers is: "Can we request the same interpreter again?" Absolutely.
Read post →We understand that schedules change, meetings get moved, appointments are rescheduled, and unexpected situations arise. At The SOS Agency, we always try to be as flexible and accommodating as possible...
Read post →At The SOS Agency, we understand that interpreters are human first. We know that there are times when a cancellation is unavoidable...
Read post →Under-booking interpreter time may feel efficient, but it usually leads to interruptions and incomplete communication. Why proper timeframes protect every party in the room.
Read post →When assignments run over and you have another commitment, timing becomes critical. How to handle the situation with care and integrity, without compromising the next client.
Read post →Confidentiality in interpreting protects clients, organizations, and the integrity of every interaction, across healthcare, education, legal, and corporate settings.
Read post →Confirming prior interactions with a client can breach confidentiality even when no details are shared. Why neutrality and discretion start with the basics.
Read post →The SOS Agency is expanding its Communication Access Realtime Translation (CART) services to meet growing demand while continuing to prioritize ASL interpreting.
Read post →What CART captioning is, how it differs from ASL interpreting, and when organizations should book it for meetings, classes and events.
Read post →